Terms and Policies

On this page you will find details of our privacy policy and terms and conditions for our memberships and website usage that apply to our Service.

Please get in touch if you have any questions on our main email address pilatesfirst@akarmalife.com


Pilates First Privacy Policy

As part of Pilates First's commitment to safeguarding your personal data, and to comply with the General Data Protection Regulations 2018, we have set out the following privacy policy. The policy explains the type of information we collect and how we use it to provide our Service and the choices and rights you have in relation to the information we hold.

Information we collect

If you choose to contact us or receive a service from us, we will collect and store your Personal Data. This is any information you enter via the contact form on our website www.pilatesfirststudio.com, registering and making a transaction on our online booking system hosted by goteamup.com, and signing up to our newsletter via mailchimp.com.

We collect personally identifiable information relevant to the level of service you engage in, including name, email, password, gender, date of birth, information related to your health and emergency contact details; payment details, including credit/debit card information.

In addition, we collect Usage Data. This is information automatically created by using the Service. It includes the Internet protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

How we collect information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, email address, gender, date of birth, information related to your health and emergency contact details. Your personal information will be used for the specific reasons stated below.

Why we collect this information

As the Data Controller, we collect Personal and Usage Data for the following purposes:

1. To provide and operate the Services;

2. To provide our users with ongoing customer assistance and technical support;

3. To be able to contact our visitors and users with general or personalised service-related notices regarding changes to your bookings, marketing and newsletters;

4. To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our business partners may use to provide and improve our respective services;

5.  To comply with any applicable laws and regulations.

How we communicate with you

We may contact you to respond to an enquiry, notify you regarding your account or bookings, to ask for feedback, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to send updates about Pilates First, or as otherwise necessary to contact you to enforce our user agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone or text messages. You must opt-in to receive our newsletter and we only send this via email with an option to unsubscribe at any time.

How we store, use and disclose information

pilatesfirststudio.com is hosted on the squarespace.com platform, our booking system on goteamup.com and we use mailchimp.com to distribute our newsletter. These Service providers supply us with the online platform that allows us to promote and deliver our service to you. Your data may be stored through their data storage, databases and their general applications, as well as Third Party companies who are required to process data for the purposes outlined in this policy.

We contract Third Party companies and individuals to facilitate our Service, to provide an element of the Service on our behalf and to analyse how the Service is used. Our Service may contain links to other sites including those of third party companies. We strongly recommend that you check the privacy policy of all websites you visit as we have no control over and assume no responsibility for any third-party sites or services. Below is a list of the main companies required to operate our Service.

squarespace.com - https://www.squarespace.com/privacy/

goteamup.com - https://goteamup.com/en-us/company/privacy/

mailchimp.com - https://mailchimp.com/legal/privacy/

stripe.com - https://stripe.com/gb/privacy

GoCardless.com - https://gocardless.com/legal/privacy/

We take great care to ensure the security of your data. We endeavour to use industry standard security measures; however, no system of electronic transmission or storage of Personal Data is guaranteed as 100% secure.

International data transfer

Your information, including Personal Data, may be transferred to and stored on computers located outside of the UK where the data protection laws may differ than those from your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Use of cookies

We utilise cookies, small text files saved by your browser, when you access the Service. We use session cookies to operate the service, preference cookies to remember your chosen settings and security cookies to keep the website and your data safe.

A permanent cookie remains on your computer after your session has ended. You can delete these by following the instructions in your browser. Session cookies are temporary and are deleted once you close your web browser. You can set your browser to not accept cookies however this will affect the websites functionality and use, and some features will not work properly. For example, a cookie is required on logging in to the booking system so that as you navigate through the website, the system recognises you are still logged in.

How long we retain information for

We will retain and use your Personal Data only to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Children's Information

We do not knowing collect or retain personal information on children under 13 years’ old. In the event that we discover we have unknowingly collected personal data on someone under 13 without verifiable parental consent we will delete it as quickly as possible. If you think we may have data on someone under 13 please contact us at pilatesfirst@akarmalife.com.

Your rights and withdrawing consent

You can update your Personal Data within your account settings. Under certain circumstances you have the right to access and receive a copy of the Personal Data we hold for you, to request any changes to it and to request its permanent deletion.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at  pilatesfirst @akarmalife.com or send us mail to: 3 Church Street, Ampthill, MK45 2EH.

Privacy Policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Membership Terms and Conditions

Memberships bill every month. The first payment is due on the membership's start date and is prorated. Each membership entitles you (the membership holder) to a set number of classes per month offered by Pilates First. Some classes, course and events may be excluded from this membership or incur an additional cost.  Members may register for any class included in their membership where there is an available space. Members can set up recurring registrations to attend the same classes each week, unless there is an additional cost for the class.

There is a 2.5 hour minimum class cancellation policy to enable us to offer the space to people on the waiting list (an overnight black out period between 10pm-6am applies). Failing to cancel a class you can no longer attend within this time period or a no-show results in losing that class. Cancellations are made via the Pilates First booking system only (telephone, email and Facebook cancellations are not accepted). We feel that this is a fair policy and understand that unexpected things happen like family emergencies and getting stuck on trains. Each membership is priced for number of classes per week, however, we set a monthly limit to the number of classes for each membership. This means you don't miss out when there are extra days in the month or for that rare occasion you are unable cancel within the 2.5 hour notice period. The monthly class limit also means you can do your classes around holidays or make them up if you miss because of illness within the same calendar month.

The membership is non-transferable. The membership may be cancelled at any time. If cancellation is less than 21 days before the next payment is scheduled you will be billed and your membership will continue until the end of the following month. Payment details are securely stored in our system for the duration of the membership.

Pilates First reserves the right to suspend the membership holder's ability to book a recurring reservation in the event of repeated failure to cancel classes and for no-shows.

Website Usage Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Pilates First's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Pilates First’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 3 Church Street, Ampthill MK45 2EH. Our company registration number is 11068472. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: IP address, and information about your session browsing. If you complete a contact form then you name, email and the content of your message is stored on the server and is only used by third parties (for example squarespace.com) to enable us to provide the service and respond to your enquiry. Please see our privacy policy for further details.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.